Results-driven IT Coordinator with expertise in systems integration, workflow automation, and technical support. Experienced in API, EDI,
and FTP technologies, e-commerce platforms, and website administration. Proficient in Shopify and WordPress, with experience in platform
management, process improvement, and technical troubleshooting. Strong background in Microsoft 365, hardware and software support, and delivering scalable solutions that enhance operational efficiency.
Supported by CompTIA Security+, Network+, A+, AWS Certified Cloud Practitioner, Google IT Support Professional, and ITIL 4 certifications,
along with over 10 years of technical and mechanical industry experience.
Throughout my career, I've cultivated a diverse skill set across the automotive, HVAC, and sales industries. From hands-on technical roles to customer-centric
positions, each experience has enriched my understanding and proficiency in the field. My commitment to excellence, paired with the ability to adapt and learn,
has allowed me to thrive in varied roles and deliver exceptional results. Delve into my professional journey below to gain a clearer insight into my expertise
and contributions.
- WS Building Materials- (IT Coordinator July 2024 To Present)
- Responisbilities
- Systems Integration: Configured, maintained, and monitored REST, SOAP, GraphQL, EDI, and FTP/SFTP integrations to ensure
reliable, secure, and efficient data exchange across multiple business systems.
- Workflow Automation: Developed and maintained automated workflows to transfer, synchronize, and validate business data
across multiple platforms, reducing manual processes and improving operational efficiency.
- E-Commerce Integrations: Managed and maintained e-commerce integrations to ensure accurate synchronization of product catalogs,
inventory levels, pricing, and order data across multiple online sales channels.
- Shopify Development: Led the development, customization, and administration of multiple Shopify stores, implementing new features,
optimizing store functionality, and enhancing the overall user experience.
- Order & Inventory Optimization: Designed and implemented scalable solutions that streamlined order processing and inventory management,
improving accuracy, efficiency, and synchronization across multiple sales channels.
- Knorr Brake (Repair Technician Nov 2021 To July 2024)
- Responisbilities
- Repair and Overhaul: Acted as a Repair Technician, specializing in the refurbishment of passenger train brake valves and air
compressors. Tasked with overhauling parts removed by field technicians to restore them to new or like-new conditions. This included evaluating
components for damage, ordering out-of-scope parts, comprehensive disassembly, and thorough cleaning.
- Reconstruction and Testing: Utilized supplied overhaul kits and additional necessary parts for the rebuilding process.
Post-reconstruction, rigorously tested the components to ensure they operated at the standard specifications of a fresh part, whether
valve or air compressor.
- Collaboration with Engineers: Proactively collaborated with engineers to assist in the update and correction of test procedures
and technical drawings, ensuring accuracy and enhanced operational efficiency.
- Air Zone System (HVAC Installer March 2020 To November 2021)
- Responisbilities
- Component Assembly & Installation: Expertly assembled auxiliary components to heating or cooling equipment, including air ducts
and pipes. Installed kitchen hoods, grease ducts, exhaust ducts, fans, and over 100 different rooftop HVAC units, both mini and regular split
systems.
- Infrastructure Preparation: Accurately located and marked positions for pipes, hole passages, and duct connections on walls and
floors. Organized and executed crane setups, rigging units, and other materials for rooftop placements. Maintained a clean, valid driver's license,
ensuring consistent access to reliable transportation.
- Duct Insulation: Identified optimal insulation materials and installation methods for ducts, determining the necessary supplies for
each project. Precisely measured, cut, and secured insulation to ducts and pipe lines using taping or stapling techniques.
- Lowe's (Pro Loader August 2019 to March 2020)
- Responisbilities
- Quality Control & Equipment Operation: Conducted visual inspections of pallets to ensure shipment accuracy and operated essential
equipment, including power jacks and forklifts, for efficient loading.
- Customer Service & Sales Support: Assisted customers with vehicle loading, product location, purchase completion, and reward program
enrollment, ensuring a seamless shopping experience.
- Store Maintenance & Customer Service: Kept the store front neat with an array of building materials and offered custom cutting
services for wood, drywall, and other materials based on customer needs.
- Buchanan Kia (Parts Specialist and Automotive Technician December 2015 to August 2019)
- Responisbilities
- Parts Specialist (3 years): Managed parts inventory, overseeing the placement, receipt, and organization of stock orders. Improved
inventory space efficiency and prepared both monthly and quarterly returns of obsolescence inventory to Kia. Proficient with tools and catalogs from
NAPA, Auto Plus, AutoZone, and Advanced Auto.
- Kia Technician (6 months): Conducted a variety of vehicle services including oil changes, brake and tire maintenance, alignments,
and comprehensive replacements of engines, transmissions, and other drivetrain components. Diligently completed factory recalls in accordance with
manufacturer guidelines and TSB manuals.
- Estimation & Support: Collaborated with technicians and wholesale shops in writing estimates and ensuring the correct parts were
ordered to meet service needs.
- Len Stoler Chevy (Pre-Owned Sales July 2015 to December 2015)
- Responisbilities
- Sales & Customer Consultation: Assisted customers in purchasing both used and new vehicles by understanding their needs and
preferences. Managed all required paperwork for car purchases, including credit applications, ensuring a smooth transaction.
- Vehicle Appraisal & Post-Purchase Support: Played a key role in car appraisal, especially for trade-ins, and provided post-purchase
support by ensuring complete customer satisfaction. Facilitated vehicle services, detailing, and touch-ups as needed.
- Financial Knowledge & Networking: Acquired expertise in automotive and real estate financing. Maintained an extensive contact list
for aftermarket and custom car and truck parts, catering to specific client needs.
- Cranberry Automotive (Automotive Technician July 2013 to July 2015)
- Responisbilities
- Comprehensive Vehicle Servicing: Proficiently serviced a range of vehicle systems including air conditioning, heating, engine-cooling,
and electrical systems. Specialized in brake and fuel system maintenance, and expertly managed body repair, painting, and welding tasks to ensure vehicle functionality and aesthetics.
- Tools & Equipment Mastery: Utilized an array of equipment such as pneumatic tools, hand tools, car lifts, and alignment racks for
repairs and replacements. Addressed diverse vehicle needs, including tire changes, shock, strut, and brake replacements, and ensured vehicles were
impeccably clean, inside and out.
- Customer Interaction & Diverse Vehicle Handling: Maintained open communication with customers about vehicle issues and potential
repair strategies. Demonstrated versatility by servicing a wide variety of vehicles from sedans work trucks, tow trucks, and RVs, and ensured
customer convenience by offering transport services.